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Help Centre / F.A.Q.

Browse F.A.Q. Topics

Designers

  • I am a designer. Can I sell my designs on shugakane?
    If you an accomplished designer with an established reputation, social following, and the capability to provide supplies that meet our demand, email us with a summary of your brand and some pictures of your designs and a member of our merchandising team will be happy to assist you with retailing at Shugakane.

General Questions

  • I need something urgently. Can I get it next day delivery?
    If you need a product urgently, we can send it to you via taxi within Lagos only, allowing you to get it the same day or very next day. If you need this service, you have to call us on 09090787721 to arrange for it. The cost ranges from N3,000 to N6000, depending on your location in Lagos.
  • How long will it take for me to get my order?
    Once you place your order, we usually process and despatch it within 1-2 working days. After that, our Delivery Partners transport it to your final destination. This can take 1-2 days within Lagos, and 3-5 days outside Lagos. So in total, it will take about 3-5 working days from the day you place your order, and outside Lagos will be 4 - 7  working days
  • Do you sell used products from abroad?
    LAI LAI. We have not, and will never do that. Anything you buy at shugakane is brand new, and just for you 🙂
  • Is the personal shopper a real person?
    Of course not! Can't you tell?.. It's just a clever and fun way of presenting our search algorithm, to help you find what you need much more easily. If you prefer to get advice from a human, just email us with your needs and one of our stylists will respond with recommendations 🙂
  • Why should I shop at Shugakane and not the other stores?
    Good question! You should always shop at SHUGAKANE instead of Jumia and Konga because unlike the others, we focus only on fashion and entertainment. So if you want the very latest in fashion at affordable prices, stick with us. Plus we always have great offers and discounts, and our customer service is unrivalled.

Orders

  • I need something urgently. Can I get it next day delivery?
    If you need a product urgently, we can send it to you via taxi within Lagos only, allowing you to get it the same day or very next day. If you need this service, you have to call us on 09090787721 to arrange for it. The cost ranges from N3,000 to N6000, depending on your location in Lagos.
  • How long will it take for me to get my order?
    Once you place your order, we usually process and despatch it within 1-2 working days. After that, our Delivery Partners transport it to your final destination. This can take 1-2 days within Lagos, and 3-5 days outside Lagos. So in total, it will take about 3-5 working days from the day you place your order, and outside Lagos will be 4 - 7  working days

Personal Shopper

  • Is the personal shopper a real person?
    Of course not! Can't you tell?.. It's just a clever and fun way of presenting our search algorithm, to help you find what you need much more easily. If you prefer to get advice from a human, just email us with your needs and one of our stylists will respond with recommendations 🙂

Products

  • Do you sell used products from abroad?
    LAI LAI. We have not, and will never do that. Anything you buy at shugakane is brand new, and just for you 🙂

Shipping and delivery

  • I need something urgently. Can I get it next day delivery?
    If you need a product urgently, we can send it to you via taxi within Lagos only, allowing you to get it the same day or very next day. If you need this service, you have to call us on 09090787721 to arrange for it. The cost ranges from N3,000 to N6000, depending on your location in Lagos.