SHUGAKANE maintains full ownership of products until we have received and cleared the full payment due. It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method. If you need to make amendments, please cancel the order and create a new one, or contact customer services for assistance. All packages are sent via couriers from our warehouses across Nigeria, or to our pick-up points if preferred. Your order will typically be sent within 3 working days after it has been placed, however if it is expected to take longer than this, we will contact you within 7 days.
The normal delivery time from the package has left our warehouse is:
- 1 working day for pick-up
- 3 – 5 working days to Lagos and local areas
- 3 – 7 working days to rest of Nigeria
- 6 + working days to the remaining destinations
If nobody is at the address when the delivery is made, the package is sent to the nearest despatch hub. A total of 3 attempts to deliver will be made. If delivery is not possible, the package will be returned to us and your order will be cancelled. If you require another attempt to deliver it to your door, additional delivery costs will be incurred
You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address. Please note that it is not possible to make a delivery to a PO box.
The freight charge depends on your delivery address.
How much is the freight charge?
ALWAYS CHECK THE STORE CHECKOUT PAGE FOR CURRENT PRICES
- Lagos- N900
- Abeokuta, Abuja, Ibadan, Ile-ife, Osogbo, Port Harcourt – N2,000
- Benin, Delta State, Kwara – N3000
- All other states – N3,500
- INTERNATIONAL SHIPPING – N6,000
We ship to countries across Africa, Europe and the USA.
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund.
When we receive the product, we will refund the value of the purchased the product, but not the original freight.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.
You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.
How to return a product
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them.
Please enclose a return form with the returned products. You can download the return form here – SK Returns Form
Our return address is:
5, Continental Way
Ikosi GRA IV
It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.
ZONE 1 CITIES & STATES
ZONE 2 CITIES & STATES
ZONE 3 CITIES & STATES
- ALL OTHER STATES AND CITIES